Universal credit came under scrutiny on TV and radio last night and whether you look from above or below things are not looking good.
Dispatches on Channel 4 covered the problems from below by looking at the experience in Warrington, where the job centre was one of the first to pilot the new all-in-one benefit. We heard from a succession of people whose claims were delayed, or processed wrongly or were simply not told what was happening and from Golden Gates Housing Trust on the problems this has caused.
The pilots are of course only meant to cover the simplest cases. However, single people don’t necessarily stay single: Jay moved in with his girlfriend and baby and found himself in a nightmare of delayed payments and rent arrears. ‘Me, my partner and my child will be homeless and you just don’t know what’s going on,’ he said. Jay started off as a fan of universal credit but they survived on coffee and crisps until the problems were sorted out.
-> Read the rest of this post on Inside Edge, my blog for Inside Housing